AGENCY INFORMATION
Travel agency ADRIASOUL, HR-21217 Kaštel Štafilić, Drinovićeva ulica 20
ID code: HR-AB-21-060289703
Business manager: Vedran Cvitanić
Travel agency specialized in mediation in yacht charter in Croatia.
E-mail: info@chartersplit.com
Phone: +385 91 2638 002
Fax: +385 21 544 793 (accounting)
Business hours: Monday – Friday, 08:00 – 16:00 h Central European Time
Appropriate authority decision determining the fulfillment of prescribed conditions for the provision of tourist agency services is registered in the Register of Tourist Agencies under registration number 69/I.
Travel agency activity is subject to official supervision by the Independent Sector Tourist Inspection (turisticka.inspekcija@mint.hr).
COMPANY INFORMATION
SOUL TRAVEL d.o.o., HR-21000 Split, Dubrovačka 10
VAT number (OIB): 66098303390, Company ID number (MB): 2965828
IBAN: HR9024070001100491660, SWIFT: OTPVHR2X (OTP banka d.d., HR-21000 Split, Ulica Domovinskog rata 61, OIB: 52508873833)
Company is registered at the Commercial Court in Split court register under registration number (MBS) 060289703. Equity capital: 20.000,00 Kn, paid in full. Board member: Darko Cvitanić.
SUBMITTING A CONSUMER COMPLAINT
According to Article 10 of the Consumer Protection Act ("Zakon o zaštiti potrošaća"; "Narodne novine" No. 41/14), the company informs consumers of their right to report disatisfaction with the service provided, in writing by e-mail to info@chartersplit.com, whereby the company will, without delay, acknowledge the receipt of the complaint in writing.
Consumers can also send their objections by mail to Travel agency ADRIASOUL, HR-21217 Kaštel Štafilić, Drinovićeva ulica 20 or by fax at +385 21 544 793.
The company commits to respond in writing within 15 days of receipt of the written complaint.
The complainant is obliged to indicate the first and last name and address for delivery of the reply.